Terms of use

These terms are an agreement between your business (“you”) and Zipper Software Inc. (“Zipper”, “we”, “us”), a Canadian federal corporation at 103 Stubbswood Sq, Scarborough, Ontario M1S 2K7, Canada. They apply when you use the Zipper iPhone app, the web app at usezipper.app/app and this website. By using Zipper you agree to them on behalf of your business. Questions: usezipperai@gmail.com.

The service

Zipper helps businesses organise Instagram direct messages into orders, track payments and see analytics. Features may change as we improve the product.

Your account

• Zipper is for business use only, not for personal, family or household use.
• Zipper is not intended for anyone under 18. You must be at least 18 and able to agree to these terms for your business.
• Keep access to your sign-in email secure. You're responsible for activity in your account, including by teammates you invite.
• You must have the right to connect the Instagram account you connect.

Using Instagram through Zipper

You must follow Instagram's and Meta's terms and policies, including their messaging rules. Don't use Zipper to:

• send spam or unsolicited messages;
• collect or use data you're not allowed to collect or use;
• sell anything illegal, or harass, mislead or harm anyone;
• get into other businesses' data, or interfere with, overload, probe or reverse engineer Zipper; or
• resell Zipper or copy it to build a competing product.

Your customers' information

You're responsible for your customers' information in Zipper: for collecting and using it lawfully and for giving any notice or getting any consent the law requires. You instruct us to process it only to provide Zipper to you, as described in our privacy policy. If one of your customers contacts us about their information, we may forward the request to you.

Payments you collect

Zipper helps you request payment from your customers but isn't a party to your sales. Payments are made by Interac e-Transfer, cash, Stripe or other methods under their own terms.

Card payment links are part of Pro and may not be available yet. They use your own Stripe account, under Stripe's agreement. Stripe charges its own fees, and Zipper adds a platform fee of 0.5% of each card payment, taken from the payment through Stripe. You're responsible for refunds, disputes and chargebacks, and for any taxes on your sales.

AI features

AI features are optional and stay off until the owner allows them. When on, chat details are processed by our AI provider, Anthropic, as described in the privacy policy; Anthropic doesn't train its models on this data. Only the owner can turn AI on or off, in Settings → AI.

AI can be wrong. Summaries, suggested replies, auto-filled orders, quotes, deposits, dates and stage suggestions are drafts: check them before you rely on them, send them or ask for payment. You're responsible for what you send and charge your customers.

Free plan and Pro subscription

• Zipper has a free plan you can use for as long as you like, with no payment details required. The features and limits of each plan are shown in the app.
• Pro is an optional auto-renewing subscription, either monthly at US$19.99 (CA$19.99 in Canada) or yearly at US$199 (CA$199 in Canada), plus applicable taxes. The price shown in the app before you subscribe is the one that applies. Payment is charged to your Apple Account when you confirm the purchase.
• New businesses get Pro free for 30 days when they connect Instagram, once per business and Instagram account. If that Instagram account already had its free Pro period, the business starts on the free plan. This period requires no payment and does not turn into a paid subscription by itself: when it ends, your business moves to the free plan unless you choose to subscribe. Your data stays in place.
• One Pro subscription covers one business, including the teammates you invite to it. Teammates don't need their own subscription.
• The subscription renews automatically unless you cancel at least 24 hours before the end of the current period. Your account is charged for renewal within 24 hours before the period ends.
• Manage or cancel it in your Apple Account settings: Settings → your name → Subscriptions. Cancelling takes effect at the end of the current period, after which your business moves to the free plan.
• A subscription bought by an owner keeps billing their Apple Account until it's cancelled, even if they leave the business or delete their Zipper account.
• Apple's Licensed Application End User License Agreement also applies to your use of the iPhone app. If it and these terms conflict for the iPhone app, Apple's agreement governs the licence of the app and these terms govern the Zipper service.

Your data

You own your business data, including your chats, customer information, orders and notes. You give us permission to host, copy, process and send it (including to our service providers, and to Anthropic if the owner allows AI) only as needed to provide, secure and support Zipper, and to make aggregated, de-identified statistics that don't identify you or your customers. We don't sell your data or your customers' data, and we don't use your customer content to train our own AI models. Our privacy policy explains more.

Ending your use

You can stop using Zipper at any time and delete your account in the app, in Settings → Delete account. The delete your data page explains what that deletes. To get a copy of your data first, email usezipperai@gmail.com from the address you sign in with.

We may suspend or close accounts that break these terms or the law, or that put Zipper, other businesses or their customers at risk. Where reasonable, we'll tell you first and give you a chance to get a copy of your data.

Disclaimers and liability

Zipper is provided “as is”. We work to keep it reliable but can't promise it will always be available or error-free, or that Instagram's, Apple's or Stripe's services will be. To the extent the law allows, we're not liable for indirect or consequential damages or for lost profits, revenue or data, and our total liability for any claim about Zipper is limited to the greater of CA$100 or the fees paid for Zipper (including through Apple) in the 12 months before the claim.

Indemnity

You'll indemnify Zipper Software Inc. against claims, losses and costs (including reasonable legal fees) that come from your business, your use of Zipper in breach of these terms or the law, or your handling of your customers' information.

Changes and governing law

We may update these terms. We'll update the date above and tell you about significant changes in the app or by email. These terms are governed by the laws of Ontario and the federal laws of Canada applicable there, and the courts of Ontario will decide any dispute about them.

General

• Entire agreement: these terms, our privacy policy and, for the iPhone app, Apple's agreement above are the whole agreement between you and Zipper about Zipper.
• Severability: if part of these terms can't be enforced, the rest still applies.
• Assignment: you can't transfer these terms to someone else without our written permission. We may transfer them to a company that takes over Zipper, and we'll tell you if we do.